Dear Customer,

Everything we do here is custom for you. We are highly service oriented and want you to be pleased and buy from us again and again and to tell your friends good things about us. Our business exists because of you and word of mouth advertising.

However...custom work and delivery takes time and some patience. I am going to try and explain the process here. Please call or email if I have left your question unanswered and I will answer you promptly.
Regards,
Janet and Børge, Shop Proprietors
802 394 - 7753 Email us!


  • Step One
    Placing your order
  • Step Two
    Workshop Time
  • Step Three
    Custom Requests
  • Step Four
    Trucking & Delivery

Step One. Keeping in touch


You have internet access

 

  • Your invoice will be emailed promptly.
  • Your Special Page with photos and design notes of pieces that have your interest will be set up and the link emailed to you.
  • We will make up any color samples and get them in the mail.
  • The truckers will be contacted for a quote.
  • A deposit of 50% will be expected unless we make layaway arrangments with you.
  • The balance and trucking is due when we bring your piece into the workshop.



You do not have internet access
We will keep in touch with you by telephone and fax!

Payment

  • Personal check (we discount for checks!).
  • Visa/ Mastercard/Amex/Discover (online payment)
  • Money Order/Cashier's Check/Cash

 


Deposit

50% of the order total on placing the order. Balance plus trucking is due when we bring your order
into the workshop. Generally we get your order ready then try and ship the following week or soonest possible.

Cancellation

If you cancel your order, then we keep your deposit. You get a credit for your deposit, but we do not hold the piece or pieces. They go back into inventory.

Layaway

We often arrange special layaway plans. Again, if you cancel after making some payments, we keep your money. We do not charge interest, but we appreciate your paying on a regular basis. If we do not hear from you, then we will put the piece back into inventory -- and yes ...keep your money.


Step Two. Then we schedule workshop time for your restoration. We use the FIFO method! First in, first out! Whoever orders first, gets service first!

Piece described as 'fully restored'.


Same day or one week-ready to go!
This piece has been through our workshop once and is generally waxed and ready to go. Nevertheless, we want to check it out once more and perhaps add a coat of wax. We can sneak this piece into our workshop schedule and it can be ready possibly while you wait or certainly within a week.

Piece described as 'unrestored'.

2-8 weeks-ready to go!
Depending on the amount of restoration necessary and any custom work (for example shelving) you might like, a piece can take anywhere from one to 7 days to complete once it is in our workshop.
Other people will be ahead of you with their orders of course so we will fit you in the first possible opening.

You order today but do not need your pieces for 6 months or more.

No problem. We will store them free of charge for up to a year while you are moving or building. However, we will not take your pieces into our workshop for restoration until just prior to your delivery. Your pieces will be stored in the condition you have purchased them dry and blanket wrapped, but they will not be accessible. Please make sure you get all of your measurements etc before we pack everything away.

Step Three. Custom requests-is my order delayed?

Turntables, pocket doors and other hardware
Special hardware, as long as it available from the manufacturer, will be ordered promptly by us and should not delay the restoration of your piece.

Shelving, clothing rods
We have shelving in stock at all times. This will not delay your order.

Painted finishes
We do your finish ourselves. We will let you know how it is going and take photos for your approval as we go along in the process.

Bed conversions
We do not do our own conversions of beds but have them done by a fine cabinetmaker. Just like us, he has a workshop schedule and can be 2 weeks to 2 months behind. When you order we will call him immediately and get space in his schedule. We will drive your pieces both ways, no extra charge.
Step Four. Ready to go!

You are picking up.

We will call you or email you and let you know that your piece will be ready about a week ahead of time. Please bring blankets or other dry wrapping material and rope if you need it. We will help you load of course!


Our Local Delivery Area -within an hour's drive of the shop.

As soon as your piece can be gotten ready!
No charge!...within 15 miles or so of the shop. We will not charge you anything for delivery in this area.
Our stated trucking fee...within an hour's drive of the shop. We will charge you the trucking amount included in the piece. If you are buying small pieces which could fit in a car and still want delivery, we will have to set a price.
We will call you about 2 weeks ahead if you are not local and arrange a delivery day and time. Please do email us directions to your house from a major road. There will be a number of deliveries on this route (think economics!) and we will try to make everyone happy with regards to date and time best possible. We will bring your piece in and set it up.
If it is going upstairs please let us know so we can send along an extra man with my husband or please arrange for help.
Do you live on the 3rd floor plus? No freight elevator?...
Sorry, but we can not carry furniture up more than one flight, so if your 7th floor walkup has no elevator you will need to get some help.


Fed Ex

5 business days.
Fed Ex can take a small piece of furniture or a chandelier for a very reasonable amount of money. We generally have to make a wooden crate for most items, if we can't double box. Always shipped insured.

UPS

5 business days.
We use the UPS drop off in Manchester, Vermont. Always shipped insured.

PRIVATE truckers

Trucking Quotes For Plycon Vanlines

1. Please email or call us with your full shipping address.

2. I will get you a quote which will include full value insurance.

3. Delivery takes about from 2 weeks to 1 month from the time your pieces leave our shop.


Private truckers are small businesses who have regular routes nationwide,usually once a month to each area of the country.

When we are sure that your order will be ready by a certain date, I will call and schedule a pickup at our shop. Again, depending on their previous pickup orders this can take a week to 2 weeks; it can also be weather dependent in our area.


They send out two men to our shop who carefully blanket wrap and tag each piece and each part of a piece of furniture. This process takes at least 15 minutes per piece of furniture. Your order is brought back to their warehouse where it is stored then loaded onto the truck to go to your area for your in house residential delivery.

How long does it take for a private Trucker to deliver? It depends on how how fast they can fill the truck for that particular route.

The drivers will call while on the road and the local office will also get in touchto make an appointment for delivery. Please be flexible. Your piece will be brought into your house , unwrapped and basically set up. And then they need to be on their way.

Private truckers have insurance that we always buy to cover the value of the pieces with a zero dollar deductible. You MUST inspect your pieces for trucking damage before signing off on the papers the truck driver will hand to you.

Some photos of the process.....


'Your' Purchase.


Careful Paperwork.


Carried out to the truck.


Blanket wrapped.


All ready to go!


Moving Companies

A long time.
I have heard that national moving companies are willing to take on a small load if they have space but that generally it is a lengthy process to wait for that space and that there can be a last minute change if the main load expands to fill their truck. So we don't use moving companies but you can if you have a contact. Just let us know.
Other Private Truckers

You are welcome to make your own arrangements of course with your local trucker or moving company. We can of course drop off to your storage facility/moving company within our delivery district. This often happens with Island deliveries off the Massachusetts coast line.

U HAUL or Ryder truck rentals More than once we have had people come by who are visiting in the area and unplanned, they buy a lot! We will do what we can to get things ready and we will help you pack your rental vehicle and on your way. If they have flown in, they will rent a truck and drive home again. Rental trucks are available in Rutland and Bennington, Vermont.

Motor Freight

5 business days. However you may be unloading splinters.
Motor freight is for example Land, Sea and Air or Yellow Freight. You see their trucks all the time. Goods must be very solid, unbreakable, crated and packed on a pallet and most inportantly replaceable. Motor freight is cheap, but it is difficult to insure your antique irreplaceable pieces. They will pull up in front of your house at the end of the driveway and expect you to off load from the truck. We don't use motor freight.