If you have any questions on clocks you have bought from us - please let us know and we will add the information.
Troubleshooting

Chiming ceaselessly.... Minute hand drops to 6 o'clock position. Weights drop to bottom and can not be wound back up again.

Solution

Weights can be heard to scrape against the back of the clock - clock is not leveled properly front to back.

Solution:
Level your clock.

Pendulum stops swinging after a few hours or even after 2-3 days.

Solution:

Balance the works written instructions

Watch the video!

You have done everything right and the clock simply won't run. Please check that the weights are in the groove of the pulley.

Solution

The pendulum is scraping or not making a nice even tick tock sound.

 

Solution

Leveling or balancing the works when your floors are very uneven.

Solution

Clock runs too fast or too slow. Adjust your pendulum.

Solution

The chime bell sounds weak or off key. The bell nut needs to be tightened and the bell may need to be moved around a bit.

Solution

Clock Hand Issues...

Both clock hands suddenly drop down and lose their tension

Solution

Minute hand falls off.

Solution

How to reposition the minute hand so that the clock chimes on the hour.

Solution

Hour hand is drooping or loose. The time won't follow the chime.

Solution

 

The pin has come loose or fallen off.

Solution

 

Why the hour hand can loosen.

Solution

Removing both dial hands.

Solution

Replacing both dial hands.

Solution

Baroque Clocks - special instructions

If you have a Baroque clock and you go on vacation....

When you go on vacation...you come home and you wind your clock and...

Problem - Clock chimes the wrong hour.

Setting the time for 24 hour works.